Tuesday, June 02, 2009
Apparently, retailers aren't going out of their way to accommodate potential customers these days, especially loyal ones who have charge accounts there. You see, I went to Target tonight (which is much preferred to the alternative, Walmart)
Now I've been a long time patron of Target, even to the point of once holding two charge accounts there simultaneously. Currently, I have only one, which has not been used in many months. As such, I could not locate my card, and I was wanting to make a reasonably sized purchase. However, I was told that I needed to report the card lost, and wait 7-10 days for its arrival. When I asked why I couldn't just use the existing account, they said there was too much potential for fraud. "How do we know it isn't stolen? How can we verify the identity?", they asked. When I produced the account number along with 2 photo IDs, they were unfazed.
So, just so we're all straight here... Target and their financial subsidiary have the belief that a customer who can recite their account number, and produce two photo IDs is quite possibly a fraudulent patron, while a person who has nothing more than a Target card in hand, with no semblance of an ID, cannot possibly be a thief.
Sigh. It is no wonder so much waste exists in the credit card industry.
Labels: Financial, Poor Customer Service
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