Tuesday, June 02, 2009
 Apparently, retailers aren't going out of their way to accommodate potential customers these days, especially loyal ones who have charge accounts there. You see, I went to Target tonight (which is much preferred to the alternative, Walmart)
Now I've been a long time patron of Target, even to the point of once holding two charge accounts there simultaneously. Currently, I have only one, which has not been used in many months. As such, I could not locate my card, and I was wanting to make a reasonably sized purchase. However, I was told that I needed to report the card lost, and wait 7-10 days for its arrival. When I asked why I couldn't just use the existing account, they said there was too much potential for fraud. "How do we know it isn't stolen? How can we verify the identity?", they asked. When I produced the account number along with 2 photo IDs, they were unfazed. So, just so we're all straight here... Target and their financial subsidiary have the belief that a customer who can recite their account number, and produce two photo IDs is quite possibly a fraudulent patron, while a person who has nothing more than a Target card in hand, with no semblance of an ID, cannot possibly be a thief. Sigh. It is no wonder so much waste exists in the credit card industry.
Labels: Financial, Poor Customer Service
.: posted by
Dave
10:34 PM
Monday, December 24, 2007
Dave Winer gives me a new, and better reason to never buy an Apple product - apparently, if you send your Mac in for a disk repair, they will refuse to give you the old disk. Further, they can at their discretion give you a refurbished hard drive instead of a new one.
$160 for an 80 GB refurb? That's insane. I've often pointed to Apple's hard line on replacing iPod batteries, and to their obsession with being a closed operating system as reasons for staying away from their products. I'm now convinced that I'd just as soon run Linux on a 486 then own a Mac.Labels: MIS, Poor Customer Service, Ripoffs
.: posted by
Dave
1:05 AM
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